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Frequently Asked Questions

How do I reset my password?

To reset your password, go to the login page and click "Forgot password?". Enter your email address and follow the instructions sent to your email. The reset link will expire in 24 hours for security purposes.

How do I enable two-factor authentication (2FA)?

Two-factor authentication adds an extra layer of security to your account. Go to your account settings, select "Security", and click "Enable 2FA". You can use an authenticator app like Google Authenticator or Authy.

Why do I need to verify my identity?

Identity verification is required to comply with regulatory requirements and to protect your account from unauthorized access. This process helps ensure the security of your funds and personal information.

What is spot trading?

Spot trading involves buying and selling cryptocurrencies at current market prices for immediate settlement. When you place a spot order, you directly own the cryptocurrency in your wallet.

How does copy trading work?

Copy trading allows you to automatically replicate the trades of experienced traders. You can browse trader profiles, view their performance history, and choose to copy their strategies with customizable risk settings.

What are the trading fees?

Bitget offers competitive trading fees starting from 0.1% for spot trading. Fees may vary based on your trading volume and BGB token holdings. Higher volume traders and BGB holders receive discounts.

How do I deposit cryptocurrency?

To deposit cryptocurrency, go to your wallet, select "Deposit", choose the cryptocurrency you want to deposit, and copy the deposit address. Always ensure you're sending the correct cryptocurrency to the matching network.

How long do deposits take?

Cryptocurrency deposits typically require network confirmations before being credited to your account. Bitcoin deposits usually take 1-3 confirmations, while Ethereum and other tokens may take 12-64 confirmations depending on network congestion.

What are the withdrawal limits?

Withdrawal limits vary based on your account verification level. Unverified accounts have lower limits, while fully verified accounts enjoy higher daily and monthly withdrawal limits. Check your account settings for specific limits.

Additional Resources

Knowledge Base

Comprehensive guides and tutorials to help you get started with cryptocurrency trading.

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